FAQ

General

  • I have placed an order but haven’t received payment instructions. What should I do next?

    We currently process payments offline. We have emailed you an order confirmation with payment options—please check your inbox for details.

  • My country isn’t listed in the delivery options. Can you still ship to me?

    Yes, we ship worldwide. If you don’t see your country, please contact us for a personalized shipping quote. We’re constantly updating our delivery list.

  • The shipping cost seems too high. Do you offer alternative insured shipping methods?

    We offer flexible, insured shipping solutions tailored to each customer. Email us at roman.shevchenko@rseaudio.net to discuss custom delivery rates.

  • Does your gear support US voltage (110–120 V)?

    Yes—we can configure your unit for either 110–120 V or 220–240 V. Please specify your region when ordering.

19″ Rack-Mount Gear

  • The photos show the unit without rack ears. Are they included?

    All our 19″ rack-mount units include mounting ears and screws by default. Please check the box—ears and hardware arrive in a separate packet.

500-Series Gear

  • Will my third-party 500-series rack support your tube-based modules?

    Some racks can’t properly power tube modules. We recommend our own high-quality 500-series racks for reliable performance. See compatibility below:

    Supplier Rack Model Tested Units Compatibility
    RSE 4U & 6U All Works fine
    RSE 2U 19″ All Works fine
    TAC (Total Audio Control) TAC506 PC502 Works fine
    Midas L6 All Works fine
    BAE 11-space rack PA504 Works fine
    Lindell Audio 510 MKII PC502 Works fine
    Fredenstein Bento 8 Pure Analog PC502 Not compatible
    Cranborne Audio R8 PC502 Works fine
    Elysia Qube TC505 Works fine
    Wes Audio Titan TC505 Works fine
    Lindell Audio 510 POWER MKII TC505 Works fine
    Heritage Audio OST-4 V2.0 TC505 Not compatible
    Rupert Neve Designs R6 PA501 & TC505 Works fine
    Rupert Neve Designs R10 PC502 Works fine