FAQ

General

  •   I ordered the item, but dont understand how to pay. What sre my next actions?
- Currently the wesite doesnt support the direct payments. We have sent the order confirmation to your e-mail. And soon we will tell you the possible payment options. Please check your email.
  • I can't find my country in the list of supported for the delivery locations. Does it mean you can't ship the item to me?

 - We can ship our items worldwide. If you don't see the possibility to select your country that means we haven't added the location to our list with thee delivery price. Please contact us to clarify the delivery price. For a personalized shipping quote to your country, please reach out to us directly as we are continually updating our delivery locations.

  • I ordered the gear, but the delivery price seems to be too high. Do you have alternate shipping available that is still insured? 

- We maintain a flexible and personalized approach to every client. Kindly contact us via email to inquire about customized delivery rates.

  • Does your gear support US grid voltage standard?

- Sure, we can make it 110-120V or 220-240V

19" rack mount gear

  • On pictures your gear is not equipped with the rack mounting ears. Can I order them together with the gear?

By default, All 19" rack mount equipment is staffed with the mounting ears. You don't have to order them separately. During the unpacking of the device, please double-check the box, usually the ears are in a separate packet with screws for it.

 

500 series gear

  • I have a none-RSE 500 series rack. How I can be sure, my rack can handle your gear?
Indeed, some of the racks can't properly handle the power-hungry tube gear. Most of our 500 series models are tube-based, so some of our customers faced issues with their racks. This fact forced us to design powerful, high-quality racks to provide our customers with a reliable power source for their 500 series gear. Please check out our list of equipment to select the model that fits your goals. Also, we collected the users' feedback to help them evaluate the possibility of using their existing equipment with our 500-series models.
 
Supplier Rack model Used 500s unit Issues
RSE 4u&6u All woks fine
RSE 2u 19" All woks fine
TAC (Total Audio Control) TAC506 PC502 woks fine
Midas L6 All woks fine
BAE 11 Space Rack PA504 woks fine
Lindell Audio 510 MKII PC502 woks fine
Fredenstein Bento 8 Pure Analog PC502 NOT working at all
Cranborne Audio R8 PC502 woks fine
Elysia Qube TC505 woks fine
Wes Audio Titan TC505 woks fine
Lindell Audio 510 POWER MKII TC505 woks fine
Heritage Audio OST-4 V2.0 TC505

NOT working at all
Rupert Neve Designs  R6 PA501 & TC505 woks fine
Rupert Neve Designs  R10 PC502
woks fine